Privacy Policy

Introduction

"3line Group LLC" is committed to safeguarding personal privacy. It recognizes that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, "3line Group LLC" will only collect and use personal information as set out below.


1. Collection of your personal information

The types of personal information that we collect, hold and disclose will vary depending on the services and arrangements you request with us. We will only collect personal information essential to your individual travel arrangements or service requests. We may also collect your personal information from third parties such as others who make a booking on your behalf. 


2. Types of personal information collected 

In processing your arrangements or services we may include any or all of the following:
  • full name, title and date of birth;
  • passport details or other official documents such as drivers license;
  • contact phone number, email address and mailing address;
  • next of  kin and their contact details;
  • travel preferences;
  • payment information including but not limited to credit card details and expiry date;
  • other information relating to travel arrangements; 


3. Sensitive information 

In some instances, we are required to collect and hold sensitive information that is necessary to fulfill your travel requests, such as arrangements for insurance or visa processing. This could include, but is not limited to, health and medical information, religious practices, dietary requirements or details of criminal records.

4. How we collect personal information

We collect your personal information in a number of ways including:
  • Directly from you when you make a booking with us face to face, via email, through our websites or social media pages, by telephone, text message or other written communications;
  • Information you register on our websites to receive updates, enter competitions or receive special deals;
  • When you get registered on our website as an user;
  • Third parties who supply services to us;
  • Our business partners;


    5. Use of your personal information

      • Your personal information will only be used or disclosed when required for the following purposes:
      • To make travel bookings with our official travel providers from different countries;
      • To provide you with a travel quote or request for a product or service;
      • To  assist in arrangements and reservations with suppliers (such as airlines, tour operators, cruise lines, car rental operators, hotels and insurance providers) in relation to the provision of a product or service;
      • To collect and process payments, through us or a third party;
      • To perform all other administrative tasks which may include systems development, staff training, marketing or customer satisfaction research;
      • Using the IP address of visitors to our websites to research and analyze the service or communication we provide to you;  
      • To provide you with marketing and promotional materials.

      6. Disclosure of personal information:

      Your personal information may be disclosed to third parties in the following circumstances:
      • to travel service providers such as travel wholesalers, tour operators, cruise lines, airlines, hotels, insurance providers and other service providers for the purpose of providing you with the travel services as you have requested;
      • if required by law enforcement officials, where unlawful activity has been engaged in, or is suspected of being engaged in.
      If you request us not to transfer your personal information to the third party, we may not be able to provide the services or products you have requested from us.


      7. Security of your personal information

      We take reasonable steps to ensure that personal information that we collect is stored in a secure environment. The security measures we have in place to protect your personal information include the following:

      • using secure server software with encryption capabilities;
      • firewalls and virus scanning software to protect your data from unauthorized users;
      • regularly review and update our security measures to ensure your personal information is secure;
      • apply password access across all systems where your personal information is stored;
      • using secure networks when communicating electronic data.


      8. Accessing and updating your personal information


      You are entitled to access and correct your personal information that is held by us. You may need to verify your identity before we give you access.  If you ascertain your personal information held by us is inaccurate or out-of-date please contact us using the address details below and we will take steps to correct the information within a reasonable time.



      9. Unsubscribing

      You can unsubscribe from receiving communications from us at any time. If you do not wish to receive any further marketing material from us click on the unsubscribe link. 


      10. Your consent

      By using our sites, you consent to the collection and use of this information by 3line travel in accordance with this Privacy Policy. Our privacy policy is subject to change from time to time. Changes will be updated to our website. 


      11. Complaints

      If you have a complaint about the way we have dealt with your personal information, please contact us directly using the details set out below. We will respond to your complaint within a reasonable time.

      Please Click here to contact us regarding your inquiry